Access & Assistance Take a virtual tour
Service and support animals are allowed in all areas of San Francisco War Memorial and Performing Arts Center venues where people are allowed unless the animal poses a direct threat, a fundamental alteration, is not housebroken or is not under the control of the person with the disability.
A service animal is defined as any dog that is individually trained to work for a person with a physical, sensory, intellectual, or other mental disability. Under limited circumstances a miniature horse is also a service animal.
Support animals are animals of any species that are not trained to perform a specific task, but their presence provides assistance to people with psychological disabilities. They help by reducing symptoms of depression, anxiety, stress, and difficulties regarding social interactions.
Please click on a venue name below for information on access and assistance specific to the venue.
Louise M. Davies Symphony Hall is accessible from the Box Office entrance on Grove Street between Van Ness Avenue and Franklin Street. Doors into the lobbies and auditorium open one hour prior to performances. Passenger elevators in both the Grove Street Lobby and Van Ness Avenue Lobby provide access to the Orchestra, First Tier and Second Tier levels. A passenger elevator at the Orchestra level entrance to the Loge provides access to the Loge level.
The War Memorial Opera House is accessible from entrances on each of the Van Ness Avenue, Grove Street (south) and Courtyard (north) sides of the building. The Van Ness Avenue and Grove Street entrances open one hour prior to performances; the "Carriage Entrance" on the Courtyard (north) side opens one and one-half hours prior to performances for patrons going to the Opera House Café for pre-performance lunch or dinner. There are two passenger elevators in the main lobby which serve all floors except the Balcony (5th floor).
The San Francisco Opera and San Francisco Ballet each operate box offices in the Van Ness Lobby of the Opera House, accessible from the Van Ness Avenue entrance (see Box Office Information for box office hours of operation).
The Herbst Theatre is located in the War Memorial Veterans Building. The Veterans Building is accessible from the Van Ness Avenue entrance. An automatic door is located near the north end of the main building entrance. The Herbst Theatre is accessible from the Veterans Building main lobby. Entrances to the Veterans Building are open on a daily basis from 8:00 a.m. to 11:00 p.m. Doors into the Herbst Theatre lobby and auditorium open one hour prior to performances.
PERFORMING ARTS GARAGE (415.252.8238): Enter on Grove Street between Franklin and Gough, or on Gough Street between Fulton and Grove. There are eight parking spaces for persons with disabilities, two on each level. Two accessible elevators serve all floors of the garage.
CIVIC CENTER GARAGE (415.863.1537): Enter on McAllister Street between Polk and Larkin. There are eight parking spaces for persons with disabilities on Level 1. Three accessible elevators serve all floors of the garage.
BLUE CURB PARKING DESIGNATIONS: Several blue curb parking spaces are situated on streets immediately surrounding the War Memorial and Performing Arts Center including Grove Street, Franklin Street, Van Ness Avenue and McAllister Street.